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Who does what

Your blood panel passes through a few companies. Here is what each one does and who to ask for help.

Your blood panel, step by step

  1. You buy it. Valdura sells you the blood panel. If you bought it on Avellum's site, Avellum is the store, and the panel and its charge are still Valdura's.
  2. Your kit ships. Precision Pharma, a pharmacy affiliated with Valdura, packs and ships your kit.
  3. A physician orders the test. An independent physician licensed in your state reviews your request and orders the test. The physician does not examine you or go over your results with you.
  4. A laboratory tests your sample. You collect your sample at home and send it to an independent laboratory certified under federal law, which tests it and reports the results.
  5. Better Human connects the steps. Better Human, a company that works with Valdura, arranges the physician's order, the laboratory testing and getting your results to Valdura.
  6. Valdura gives you your results. Your results appear in the Valdura app, with every marker explained.

Peptides and prescriptions from Avellum

Avellum's treatments are run by licensed clinicians in the medical groups affiliated with OpenLoop Health, Avellum's telehealth partner. They do your medical intake and your visit, decide whether to prescribe, and answer your medical questions.

Where to get help

  • Your blood panel or kit, shipping, collecting your sample, your results, a replacement, your Valdura membership, or a charge for any of these: Valdura's support team, wherever you bought it. Email support@valdura.health. Call (689) 319-0653. If we miss you, leave a voicemail and we will call you back. In the app, open Help and support.
  • Peptides or a prescription from Avellum, including their shipping and charges: Avellum's care team, at support@avellumhealth.com.
  • Your Avellum account, signing in to Avellum, or your Amway discount: email escalations@avellumhealth.com.
  • Your health information or a records request: email privacy@valdura.health. For Avellum: privacy@avellumhealth.com.
  • Not sure where it goes? Write to Valdura. If it belongs to another team, we will tell you where it goes.

If this is a medical emergency, call 911.

Your health information

How Valdura protects your health information, and the rights you have over it, are in How we protect your health information and our Consumer Health Data Privacy Policy. For Avellum, see Avellum's notice.