FAQ
Common questions.
Things people ask repeatedly. If your question isn't here, your assistant can answer it once you're signed in, and we'll add it to this page if we keep hearing it.
The product
What this is.
Is this a doctor?
No. Valdura is a general wellness app with an AI assistant. It explains your data and lab results in plain language and suggests everyday changes to food, movement and sleep. It does not diagnose, treat or prescribe. Anything involving a medication or a medical decision goes to your own licensed clinician, and the assistant tells you when a question needs one.
Is this telehealth?
No. There are no video visits on the membership. Your assistant explains your data and offers general wellness guidance. Prescription care (peptides, for example) happens with the licensed prescribers at the partner storefront tied to your membership, and they decide whether to prescribe.
Is the AI making the call?
No. The assistant explains your numbers, gives general education and suggests everyday habits, in real time. Decisions about medication, treatment, pregnancy or anything clinical belong to you and your own licensed clinician, and the assistant says so plainly when a question needs one.
How does Valdura keep its AI safe?
The assistant is an AI, not a person, and every chat starts by saying so. It gives general wellness education, never a diagnosis, a treatment or a prescription, and it is not a substitute for clinical care. Valdura is for adults 18 and older. If something you write suggests you may be in crisis, the assistant puts 988, the Crisis Text Line, 911 or Poison Control in front of you first, and Valdura never contacts the police about you. The whole protocol, and what the assistant remembers, is on the AI safety page (opens in a new tab).
What if my numbers come back bad?
You'll see them the moment results land, and we never hide a result from you. Each one shows with the lab's own range and, in plain words, what that marker generally reflects. A result the lab flags as urgent is worded as urgent. Anything outside the expected range is one for your own licensed clinician, and your assistant can help you prepare your questions.
Bloodwork
How the labs work.
How do I get my blood drawn?
Order the Longevity Panel at valdura.health/bloodwork. It is an at-home kit: no prescription, no telehealth visit and no lab visit. The kit uses a Tasso device that sits on your upper arm and collects a small sample in about five minutes; allow about 30 minutes in total. Warm your arm for 4 to 10 minutes first, stick the device on flat and press the button once, then leave the device alone for the full 5 minutes (or until the tube fills), even if you cannot see or feel it drawing yet. Blood can take 2 to 3 minutes to show, and the tube often fills mostly in the last minute or two. You can move your arm, but moving the device or peeling it off early can keep the tube from filling. The lab checks three things to match your sample to you: your kit registration; your date of birth, written with a pen on the tube's white label (without covering the barcode or the kit code); and the Collection ID Card that came with your kit, filled in by hand (your full name, date of birth and kit code before you collect, then the date and time right after) and sent back with your tube. No card in your kit? Print one from valdura.health/kit, or use any piece of paper with the same five things, so there is no need to wait for one. Then drop it at FedEx the same day with the prepaid overnight label, so collect Monday to Thursday only, never on a day it would sit over a weekend or a holiday. The device is not for anyone under 18. Step-by-step instructions are at valdura.health/kit, with a video of Dr. Wilson, our Clinical Advisor, opening the kit and collecting a sample, start to finish. Your results arrive in your Valdura account with every marker explained. The panel is bought separately from your membership, and ordering one includes your first 30 days of membership. You can also bring labs you already have: upload a PDF or a clear photo from any lab and your assistant reads it and pulls out the markers.
What does the blood panel test?
Every marker is listed at valdura.health/what-we-test, with what each one measures and why it matters. It is one panel with the same tests for everyone, and there is no separate men's or women's hormone panel. Valdura reads your panel, and your results land in your Valdura account with each marker explained in plain language. For what your numbers mean for your own care, talk to your own clinician.
When does my kit ship? Can I pick it up at an event?
Kits ship in the order they are bought, with prepaid return packaging, and you get an email with the tracking number when yours ships. Kits are mailed to the address you give at checkout, and we are not offering pickup at an event right now.
How long do results take?
Your sample travels overnight to the lab. Once the lab receives your sample, results usually take 3 to 5 business days, and a little longer when the lab is especially busy. Your results land in your Valdura account as soon as the lab reports them, and we email you when they are in. A result waits until your kit is registered and your lab authorization is signed, so do both before you collect.
Which biomarkers does the assistant read?
Whatever your labs contain. It handles the common panels line by line: lipids, metabolic, CBC and iron studies, vitamins (D, B12, folate, homocysteine), thyroid, inflammation (hs-CRP), kidney, liver, glucose, HbA1c, fasting insulin, and hormone work. Upload whatever your last draw covered and it works from that; you do not need a specific panel to get value.
Can I bring in prior labs?
Yes. Upload a Quest PDF or paste the text from any lab report. The assistant pulls every biomarker out, normalizes units, and puts them on your dashboard alongside everything else. It does not invent reference ranges or LOINC codes it does not have; if a number shows up incomplete, you can correct it.
How often do I re-test?
Depends on the marker. Lipids and vitamins, twelve weeks. Thyroid markers, eight. The system queues the right interval automatically when something comes back running high, running low or worth a look. If your panel came from our at-home kit, the retest is a new kit, not a lab visit. Collect it at a similar time of day as the last one, and fast beforehand only if you fasted last time, so the numbers are actually comparable.
Recommendations
Products and partners.
Why do supplement recommendations go through a partner?
They don't. Your assistant talks about supplements at the ingredient level: which nutrient, and why your data points to it. It does not recommend a brand or a product. If your membership came through a partner that sells supplements, the app gives that partner a page of its own, with their copy and a link to their store. Nothing on that page is picked from your results, and whether you buy anything there is up to you.
Who handles peptide protocols?
Peptide protocols need a prescriber, so they run through the partner storefront tied to your membership rather than through us. Our links to that storefront never carry your health data: no labs, no history, no conversations. The link on a recommended peptide option carries a de-identified attribution token. Whatever the prescriber needs to know, you tell them directly. You deal with the prescriber from that point on, and we stay out of the prescribing decision.
Do you take a cut of partner purchases?
No. We don't take a cut when you buy from a partner. When you open a partner link on a recommendation, we record that you opened it, and the link carries a de-identified token, never your health data. What we will not do: route a recommendation your data does not support, or put a product next to your results.
Privacy and data
Your data, your call.
Who sees my information?
You, and your AI assistant. It uses your data to answer your questions, explains your results in plain language, and flags anything that should go to your own clinician. Our team has access under controls modeled on HIPAA when we need to debug or operate the platform; every read or write is logged. We are not selling your data. That is not the business model.
Where is my data stored?
Encrypted at rest in a HIPAA-eligible Postgres database (Neon). The app runs on HIPAA-eligible hosting (Vercel). The AI advisor runs on Anthropic's Claude API, in United States regions, under a business associate agreement, on models that do not train on your data. Anthropic keeps what it processes under its standard 30-day retention, for security and abuse monitoring, and then deletes it.
Is this HIPAA?
Valdura is not a HIPAA covered entity: it is a cash-pay app and does not bill insurance, which is the activity that pulls a company under HIPAA. We hold your data to safeguards modeled on HIPAA anyway. The product is built PHI-ready from day one (encryption at rest, access control, audit logging on every read or write), and under a written business associate and data protection agreement we rely on the privacy and security program of Avellum Health Co LLC, our affiliated shared-services company (the two companies are under common ownership). Avellum Health Co LLC holds business-associate agreements with the vendors that handle your health data (Vercel, Neon, Anthropic, Paubox). Stripe processes your payments and receives your billing details rather than your health data. Your enforceable privacy rights come from consumer health-data laws like the Washington My Health My Data Act and CCPA/CPRA.
Can I delete everything?
Yes, from Settings. Your account closes right away and disappears from every member-facing surface, and the files you uploaded are deleted then. Your account and the health information in it are permanently deleted within 31 days, and our encrypted backups are overwritten within 35 days after that. You can export a copy of your data from Settings first.
Practical
Money and timing.
How much does it cost?
New memberships open soon. Create a free account and we will let you know. Membership covers three things. The whole Valdura app: the assistant that knows your history, every biomarker explained in plain language, the Focuses you turn on, and the plans, meals, workouts and protocols that tie back to your own numbers. Member pricing on peptide treatments, when a licensed clinician prescribes them. More member services are on the way, and they join your membership as they open. Bloodwork is bought separately rather than included in it, so you are never paying for panels you did not ask for.
What happens if I miss a check-in?
Streaks have a forgiveness mechanic. You earn a shield at 7, 14, and 30 days running; shields cap at three and auto-spend to bridge a missed day, so a single off day doesn't erase the run. This is a daily lifestyle tracker, not a guilt trip.
Is it HSA/FSA eligible?
It depends on your plan, and rules vary; some administrators ask for a letter of medical necessity. Bloodwork you buy is the piece most likely to qualify, so check with your plan administrator first. If your plan treats a purchase as an eligible expense, submit your receipt for reimbursement: bloodwork and membership bought on Valdura come with an itemized receipt you can download from Settings, under Receipts.
Is there a mobile app?
Yes, on both iOS and Android, and everything also runs in your browser on any device: the assistant, your intake, uploading labs and records, logging your day, and your recommendations. The app is what unlocks on-device sources like Apple Health.
Do I need a wearable?
No. You can bring your own data: upload past labs and any health record, and log your weight, meals, and supplements by hand. Your assistant works with all of it today. If you do wear one, connect your phone's health app (Apple Health on iPhone, Health Connect on Android) in the Valdura app, and turn on sharing with it in your device's own app.
When can I sign up?
Right now. Creating an account is free and takes about a minute, with no invite needed. New memberships open soon. Create a free account and we will let you know.
Your account
Membership, billing and sign-in.
How does the included month work? Will I be billed after?
The panel is a one-time payment, not a subscription. It includes your first 30 days of Valdura membership, or at least 45 for a panel bought as a pre-order, before October 13. You can start them any time from your Valdura account, with a card on file. After the free days it continues as a paid monthly membership unless you cancel, which you can do anytime. If you already pay for a membership, you get one month credited instead. Join Valdura with the same email you used to buy the panel so the free time is matched to you.
I paid for a Valdura membership and then bought the panel, which includes a month. Do I get that month back?
You will not pay for that month twice. Whether you were already a paying member when you bought the panel or joined afterward, the included month is applied as a credit on your membership, so your next renewal is covered. It is matched by email, so use the same email in both places. If your next invoice does not show it, write to support@valdura.health.
Is there a code for a free Valdura membership?
There is no code for a free membership. Your first 30 days of Valdura membership come with the Longevity Panel, once per person. If you are already a paying member when you buy a panel, you get one month credited to your next renewal instead. You can also create a free Valdura account and bring bloodwork you already have.
How do I get the Valdura member rate with my Amway account?
The member rate follows your Amway account, and Avellum Health is where that is checked. Sign in at the Amway partner store and open Avellum Health. On Avellum, sign in or create an account and choose Connect my account. Then open Avellum's Valdura page (opens in a new tab), or choose Link Valdura on your account page at Avellum. Either one tells Valdura whether your Amway account qualifies. If it does, the member rate goes on your Valdura account. A membership you already pay for moves to it at your next renewal, and linking charges nothing. Avellum's help page (opens in a new tab) walks through each step.
How do I cancel Valdura or change my card? I joined by mistake.
Sign in at valdura.health, open Settings, then "Manage billing". That opens a secure billing page where you can update your card, see invoices and cancel, which stops future renewals. If you joined by mistake, for example when you only meant to buy the blood panel, write to support@valdura.health and the team will look at it.
How do I sign in to Valdura? I do not have a password.
Valdura does not use passwords. Enter your email at valdura.health/sign-in and we email you a one-tap link. It expires in fifteen minutes and works once. Use the email your membership or invite came to, because each account is tied to one address. If the link never arrives, write to support@valdura.health.
I have two Valdura accounts under two different emails.
Each Valdura account is tied to one email address, so two emails means two separate accounts, and you cannot merge them yourself yet. Your panel results attach to one account, so settle on the one you want to keep. Write to support@valdura.health from both addresses, say which one to keep, and mention it if you were charged on both.
Still have a question?
Once you are signed in, your Valdura assistant can answer most of these in context. For everything else, the team reads what comes in.
Call (689) 319-0653. If we miss you, leave a voicemail and we will call you back.