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Valdura Terms of Service

Last updated: July 24, 2026

These Terms of Service ("Terms") are a binding agreement between you and Valdura Health, a limited liability company ("Valdura," "we," "us," or "our"), that governs your access to and use of the Valdura platform, including the Valdura mobile app, the website at www.valdura.health, the AI health assistant, bloodwork membership, and any related services (together, the "Service"). Please read them carefully.

Plain-language summary

Valdura is an AI-first health platform for adults 18 and older. You get an AI health assistant that helps you understand your bloodwork and health data, optional lab testing, review of clinical-adjacent guidance by a licensed clinician before it reaches you, and product recommendations through our partners. Valdura is educational and supportive. It is not a doctor, it does not replace your own physician, and it is never for emergencies (if you have an emergency, call 911 or your local emergency number). To use the Service you must agree to these Terms, keep your account secure, and follow the rules below. Membership is a paid subscription that renews automatically until you cancel. If you have a dispute with us, these Terms ask you to contact us first, and then resolve most disputes through individual binding arbitration, with an opt-out and a small-claims exception described in the Dispute Resolution section.

1. Acceptance of these Terms and eligibility

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

The Service is available only to individuals who are at least 18 years old and who can form a binding contract. By using the Service, you represent and warrant that you are 18 or older, that the information you provide is accurate and belongs to you, and that you will keep it current. The Service is intended for use in the United States. We do not knowingly collect information from anyone under 18, and we will close any account we learn belongs to a minor.

If you are accepting these Terms on behalf of another person or an entity, you represent that you are authorized to bind that person or entity, in which case "you" refers to that person or entity.

2. Description of the Service

Valdura is an AI-first health platform. Depending on your membership and the choices you make, the Service may include:

  1. AI health assistant. A text-based conversational assistant that interprets your bloodwork and other health data, tracks changes over time, answers questions, and provides educational guidance and suggestions.
  2. Bloodwork membership (optional). An annual baseline lab panel plus optional add-on panels, drawn at a participating lab partner or through at-home collection, with results brought into the Service for interpretation and tracking.
  3. Licensed-clinician advisor network. Before any AI output that is prescription-adjacent or care-plan-changing reaches you, a licensed clinician reviews it. This review supports the guidance you receive. It does not create a treating relationship between you and that clinician (see Section 3).
  4. Partner-routed recommendations. Where relevant, the Service may suggest products or protocols available through our partners (for example, supplements through the retail partner storefront tied to your membership, or peptide protocols through Avellum). These are recommendations only, and any purchase or service you obtain from a partner is governed by that partner's own terms (see Section 11).

We may add, change, suspend, or remove features of the Service at any time. Some features depend on your connecting third-party accounts or devices (for example, a wearable), which is always your choice.

3. Not medical advice; no doctor-patient relationship; emergencies

Please read this section carefully. It is important.

The Service is informational and educational. It is not medical advice. The AI health assistant, the educational content, lab interpretations, suggestions, and any other output of the Service are provided to help you understand your health data and make informed decisions. They are not a diagnosis, treatment, prescription, or a substitute for the judgment of a licensed healthcare professional who knows you and your full medical history.

No doctor-patient relationship is created. Using the Service, including receiving output that a licensed clinician has reviewed, does not create a doctor-patient, clinician-patient, or other treating relationship between you and Valdura or any clinician in our advisor network. Clinician review is a quality and safety step that supports the guidance you receive. It does not replace your own physician or healthcare provider. You should always consult your own qualified healthcare professional before starting, stopping, or changing any medication, supplement, protocol, diet, exercise program, or other course of action, and before making any decision that affects your health.

The AI does not make clinical decisions on its own. Clinical-adjacent output is reviewed by a licensed clinician before you are asked to act on it. Even so, you are responsible for your own health decisions, and you should use your judgment and consult your own provider.

Never use the Service for emergencies. The Service is not designed for urgent or emergency situations and is not monitored in real time. If you think you may be having a medical emergency, or if you are in crisis, call 911 (or your local emergency number) or go to the nearest emergency room immediately. Do not rely on the Service for emergency help.

Individual results vary. Health information is general in nature and may not apply to your specific situation. We do not guarantee any particular health outcome.

4. Accounts and security

To use most features you must create an account. You agree to provide accurate, complete information and to keep it up to date. You are responsible for everything that happens under your account.

Keep your login credentials confidential. Do not share your account, and do not let anyone else use it. Notify us at security@valdura.health as soon as you learn of any unauthorized use of your account or any other security concern. We are not responsible for losses caused by unauthorized use of your account that results from your failure to keep your credentials secure.

We may suspend, restrict, or terminate your account if we believe these Terms have been violated, if required by law, or to protect the Service or other members.

5. Membership, billing, renewals, and cancellation

Plans and pricing. Valdura is offered as a paid membership. We currently offer a single subscription tier, billed on a recurring basis. The current price, billing period, and what is included are shown at the point of purchase before you commit. Bloodwork panels and certain add-ons may carry separate or additional charges, which are also disclosed before you order them. All prices are in U.S. dollars and do not include taxes, which we may add where required.

Authorization and billing. When you start a membership, you authorize us and our payment processor to charge your chosen payment method the applicable fees, including recurring fees, plus any taxes, until you cancel. You agree to keep your payment information accurate and current. If a charge fails, we may retry it and may suspend the Service until payment is resolved.

Automatic renewal. Your membership renews automatically at the end of each billing period for another period of the same length, at the then-current price, unless you cancel before the renewal date. We will charge your payment method on file at each renewal. Where required by law, we will remind you before a renewal and tell you how to cancel.

Cancellation. You can cancel at any time through your account settings or by contacting support@valdura.health. When you cancel, your membership stays active through the end of the current paid billing period, and it will not renew after that. Cancellation stops future charges. It does not, by itself, delete your account or your data (see Section 14 and our Privacy Policy for how to request deletion).

Refunds. Except where a refund is required by law, membership fees are generally non-refundable, and we do not provide refunds or credits for partial periods, unused time, or unused benefits. Lab orders that have already been processed or fulfilled are non-refundable. We may, in our discretion, offer a refund or credit in individual cases, and doing so does not obligate us to do so again.

Price changes. We may change our prices and what is included. If a change applies to your renewals, we will give you advance notice and a chance to cancel before the change takes effect. Continuing your membership after the change takes effect means you accept the new price.

6. Acceptable use and prohibited conduct

You agree to use the Service only for lawful purposes and in line with these Terms. You will not, and will not allow anyone else to:

  • use the Service if you are under 18 or are not legally able to agree to these Terms;
  • provide false information, impersonate anyone, or use someone else's identity, health data, or payment method without authorization;
  • use the Service on behalf of another person without their consent and the legal right to do so;
  • use the output of the Service in any emergency or as a substitute for professional medical care;
  • attempt to access accounts, data, or systems that are not yours, or probe, scan, or test the security of the Service without our written permission;
  • introduce malware, attempt to disrupt or overload the Service, or interfere with its security features;
  • reverse engineer, decompile, scrape, or use bots or automated means to access or extract data from the Service, except as expressly allowed by law;
  • copy, resell, sublicense, or commercially exploit the Service or its content without our permission;
  • use the Service or its AI output to provide medical, diagnostic, or treatment services to third parties, or to build or train a competing product or model;
  • upload content that is unlawful, infringing, harmful, or that you do not have the right to share; or
  • use the Service in any way that violates applicable law or these Terms.

We may investigate suspected violations and take any action we consider appropriate, including removing content, suspending or terminating accounts, and cooperating with law enforcement.

7. Member content and the licenses we need to operate

Your content. "Member Content" means the information and materials you provide or upload to the Service, including your health history, lab results, uploaded documents and photos (such as lab PDFs and meal photos), messages to the AI assistant, and other inputs. As between you and Valdura, you own your Member Content.

License to operate the Service. You grant Valdura a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use your Member Content for the purpose of operating, providing, securing, and improving the Service for you, including processing it through our AI systems and our subprocessors and routing clinical-adjacent output to our clinician advisor network for review. This license exists only to run the Service for you and ends when your Member Content is deleted, except for copies retained in backups for a limited period and any de-identified records as described in our Privacy Policy.

How we handle your health data. Your health data is handled as described in our Privacy Policy. In short, we do not sell your personal or health data, we do not use third-party advertising or analytics trackers, and our AI processing runs on Anthropic's Claude API under a Business Associate Agreement, in US regions, using models that do not train on or share your data. Our recommendation partners receive only de-identified, per-click attribution information, never your health data.

Your responsibility for content. You are responsible for your Member Content and represent that you have the right to provide it and that it is accurate to the best of your knowledge. Do not upload another person's health information unless you are legally authorized to do so.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without any obligation to you.

8. Intellectual property

The Service, including the Valdura software, AI systems, content, text, graphics, designs, logos, and trademarks (including "Valdura" and "Valdura Health"), is owned by Valdura or its licensors and is protected by intellectual-property and other laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal, non-commercial use.

Nothing in these Terms transfers any ownership in the Service to you. You may not use our names, logos, or trademarks without our prior written permission. All rights not expressly granted to you are reserved.

9. Health data, clinician review, and how AI is used

The Service uses artificial intelligence to interpret your data and generate guidance. To support quality and safety, output that is prescription-adjacent or care-plan-changing is reviewed by a licensed clinician before you are asked to act on it. The AI does not make clinical decisions autonomously.

AI inference for the Service runs on Anthropic's Claude API in U.S. regions, under a Business Associate Agreement, using models that do not train on or share your data. Anthropic retains what it processes only briefly (up to 30 days, for security and abuse monitoring) before deleting it. We describe our vendors and subprocessors, and how we protect your information, in our Privacy Policy. Your use of the Service is also governed by that Privacy Policy.

10. Third-party partners, providers, and links

The Service works with third parties, and your relationship with each of them is governed by that party's own terms and privacy policy, not these Terms:

  • Recommendation partners. We may route product recommendations to partners such as the retail partner storefront tied to your membership (supplements) and Avellum (peptide protocols). Any purchase, membership, product, or service you obtain from a partner is a transaction between you and that partner, on that partner's terms. Those partners receive only de-identified, per-click attribution information from us, never your health data.
  • Lab partners. If you order labs, a lab partner such as Quest, Labcorp, or Getlabs processes your order, collection, and results under its own terms.
  • Wearable and device providers. If you connect a device, a provider such as Oura, Whoop, or Garmin shares your data with us under your authorization and under that provider's terms.

We do not control these third parties and are not responsible for their products, services, content, acts, or omissions, including the accuracy of lab results or device data, the availability or quality of partner products, or any partner's handling of your information once it is in that partner's hands. Links or references to third parties are provided for your convenience and are not an endorsement. Read the terms and privacy policies of any third party before you use it.

11. Disclaimers of warranties

The Service is provided "as is" and "as available." To the fullest extent allowed by law, Valdura and its licensors and suppliers disclaim all warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

Without limiting Section 3, we do not warrant that the Service, the AI output, lab interpretations, or any guidance will be accurate, complete, reliable, current, error-free, or suitable for your particular situation, or that the Service will be uninterrupted or secure. Any reliance you place on the Service is at your own risk. The Service is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

12. Limitation of liability

To the fullest extent allowed by law, Valdura and its members, managers, employees, contractors, clinicians, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

To the fullest extent allowed by law, the total liability of Valdura and the parties listed above for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid Valdura for the Service in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

These limits apply to all theories of liability, whether based on contract, tort (including negligence), warranty, statute, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Valdura and its members, managers, employees, contractors, clinicians, suppliers, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Member Content; (c) your violation of these Terms or applicable law; (d) your violation of the rights of any third party, including any other person whose information you provide; or (e) any health or other decision you make based on the Service. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.

14. Dispute resolution: informal resolution, then individual arbitration

Please read this section carefully. It affects how disputes between you and Valdura are resolved, including by requiring individual arbitration for most disputes and waiving the right to a jury trial and to participate in a class action. It includes a way to opt out.

a. Informal resolution first. Before starting an arbitration or any formal proceeding, you agree to first contact us at support@valdura.health and describe the dispute and the relief you want, and to give us 60 days to try to resolve it informally in good faith. Most concerns can be resolved this way. This step is a condition of starting arbitration.

b. Binding arbitration. If we cannot resolve a dispute informally, you and Valdura agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms (a "Dispute") will be resolved by final and binding arbitration on an individual basis, rather than in court, except as stated below. The arbitration will be administered by a recognized arbitration provider under its consumer arbitration rules then in effect, by a single arbitrator. The arbitrator decides all issues, except that a court decides questions about the scope or enforceability of this arbitration agreement, including the class-action waiver. The Federal Arbitration Act governs this section.

c. Individual basis; class-action waiver. You and Valdura agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court, while the rest of the Disputes remain in arbitration.

d. Small-claims carve-out. Either of us may bring an individual claim in a small-claims court if the claim qualifies and stays in that court. This is an exception to the agreement to arbitrate.

e. Injunctive relief for intellectual property and misuse. Either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorized use or abuse of the Service, without first using informal resolution or arbitration.

f. Right to opt out of arbitration. You can opt out of this arbitration agreement (Sections 14b through 14e) within 30 days after you first accept these Terms by sending a written opt-out notice to support@valdura.health with your name, the email on your account, and a clear statement that you want to opt out of arbitration. If you opt out, the rest of these Terms still apply, and disputes will be resolved in court as described in Section 16. Opting out has no effect on any earlier arbitration agreement between you and Valdura.

g. Costs and location. The arbitration provider's rules govern fees. Arbitration may be conducted in writing, by phone or video, or in person in the county where you live, at your election where the rules allow. Any judgment on the award may be entered in a court with jurisdiction.

15. Term and termination

These Terms apply while you use the Service. You may stop using the Service at any time, and you may cancel your membership as described in Section 5 and request deletion of your account as described in our Privacy Policy.

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if we believe you have violated these Terms or applicable law, if your account creates risk or legal exposure for us or others, if your membership lapses for non-payment, or if we stop offering the Service. We may also terminate for our own business reasons with reasonable notice where practical.

On termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including Sections 3, 7 (the licenses needed to wind down), 8, and 11 through 18, along with any payment obligations you have already incurred. Termination does not entitle you to a refund except as stated in Section 5 or as required by law.

16. Governing law and venue

These Terms and any Dispute are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act for Section 14). For any matter that is not subject to arbitration, and for anyone who has validly opted out of arbitration, you and Valdura agree to the exclusive jurisdiction and venue of the state and federal courts located in Washington, and you consent to personal jurisdiction there. This Section does not override any mandatory consumer-protection rights available to you in your place of residence.

17. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will update the "Last updated" date above and give you reasonable notice, for example by email or through the Service before the change takes effect. Changes are not retroactive. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, your remedy is to stop using the Service and cancel your membership. Changes to the arbitration agreement in Section 14 will not apply to a Dispute for which a notice of dispute was given before the change.

18. General

Entire agreement. These Terms, together with our Privacy Policy and any terms presented at the point of purchase, are the entire agreement between you and Valdura about the Service and replace any earlier agreements on the subject.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the rest will stay in effect (subject to Section 14c for the class-action waiver).

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.

No third-party beneficiaries. Except for the parties named in Sections 12 and 13, these Terms do not create any third-party beneficiary rights.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

Notices. We may give you notice through the Service or by email to the address on your account. You may send notices to us at the contacts below.

19. Contact us

Valdura Health

Valdura Health is a limited liability company. Valdura is an AI-first health and wellness platform and is not a substitute for professional medical care. Valdura Health LLC is not a HIPAA covered entity; it protects your health information to HIPAA-grade standards and relies on the HIPAA compliance program of its affiliated company, Crystal Clear RX Wellness LLC, under a written intercompany services agreement. These Terms, and our handling of your information, are intended to be consistent with the spirit of HIPAA and with applicable consumer health-data laws, including the Washington My Health My Data Act and CCPA/CPRA. If you have a medical emergency, call 911 or your local emergency number.