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Valdura Terms of Service

Last updated: October 26, 2026

These Terms of Service ("Terms") are a binding agreement between you and Valdura Health, a limited liability company ("Valdura," "we," "us," or "our"), that governs your access to and use of the Valdura platform, including the Valdura mobile app, the website at www.valdura.health, the AI health assistant, the bloodwork you buy from us, and any related services (together, the "Service"). Please read them carefully.

Plain-language summary

Valdura is an AI-first health platform for adults 18 and older. You get an AI health assistant that helps you understand your bloodwork and health data, optional lab testing you buy separately, and product recommendations through our partners. The assistant gives general information and explanations, not medical advice, and a clinician is involved only where a feature explicitly says so. Valdura is educational and supportive. It is not a doctor, it does not replace your own physician, and it is never for emergencies (if you have an emergency, call 911 or your local emergency number). To use the Service you must agree to these Terms, keep your account secure, and follow the rules below. Membership is a paid subscription that renews automatically until you cancel. Membership does not include a blood panel: panels are a separate purchase, and buying one currently includes a period of membership at no charge. If you buy a treatment from our affiliated company Crystal Clear inside the app, Crystal Clear is the seller, a licensed clinician at a medical group affiliated with its telehealth partner decides whether it is right for you, Crystal Clear's terms of sale govern the purchase, and Valdura takes no share of what you pay. If you have a dispute with us, these Terms ask you to contact us first, and then resolve most disputes through individual binding arbitration, with an opt-out and a small-claims exception described in the Dispute Resolution section.

1. Acceptance of these Terms and eligibility

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

The Service is available only to individuals who are at least 18 years old and who can form a binding contract. By using the Service, you represent and warrant that you are 18 or older, that the information you provide is accurate and belongs to you, and that you will keep it current. The Service is intended for use in the United States. We do not knowingly collect information from anyone under 18, and we will close any account we learn belongs to a minor.

If you are accepting these Terms on behalf of another person or an entity, you represent that you are authorized to bind that person or entity, in which case "you" refers to that person or entity.

2. Description of the Service

Valdura is an AI-first health platform. Depending on your membership and the choices you make, the Service may include:

  1. AI health assistant. A text-based conversational assistant that explains your bloodwork and other health data in plain language, shows where your numbers sit against the lab's range and research-based ranges, tracks changes over time, answers questions, and offers general wellness suggestions.
  2. Bloodwork (a separate purchase). Your membership does not include a lab panel. Membership is the app and the AI health assistant. Blood panels and optional add-on panels are bought separately, at the price shown before you order. Where a panel has a lower member price, you pay it while your Valdura membership is active, whether you pay for it yourself or it comes with a partner's membership, or while your account holds an invitation or partner rate. A free account with no invitation or partner rate pays the standard price. A panel is collected at home or, where we offer it, drawn at a participating lab partner, and your results are brought into the Service, where they are explained in plain language and tracked over time. Buying a panel currently includes a period of membership at no charge, described in Section 5.
  3. Clinicians. The AI health assistant provides general information and explanations. It is not medical advice and does not replace a licensed clinician, and you should consult your own clinician for medical decisions. A clinician in our advisor network is involved only where a feature explicitly says so, and that involvement does not create a treating relationship between you and that clinician (see Section 3).
  4. Partner-routed recommendations. Where relevant, the Service may suggest products or protocols available through our partners (for example, supplements through the retail partner storefront tied to your membership, or peptide protocols through Avellum if you came to Valdura through Avellum or through our retail partner program, and otherwise through Crystal Clear RX, LLC or the Crystal Clear storefront of the partner you joined through). These are recommendations only, and any purchase or service you obtain from a partner is governed by that partner's own terms (see Section 10).
  5. Treatments sold by Crystal Clear (where offered). Screens on which you can ask for and buy a treatment from our affiliated company Crystal Clear RX, LLC, and follow your order, without leaving the Service. Crystal Clear is the seller, as Section 10 describes. A protocol membership you buy from Crystal Clear includes that medication's program in the Service, on a free account too, while it is paid for.
  6. Accounts connected to Avellum (where offered). If you are a patient of our affiliated company Avellum Health, LLC, your Avellum orders, visits and signed medical intake answers, shown in the Service at your request, as Section 4 describes.

We may add, change, suspend, or remove features of the Service at any time. Some features depend on your connecting third-party accounts or devices, or on your allowing the app to read your phone's own health store (for example, a wearable, or Apple Health or Google Health Connect), which is always your choice.

3. Not medical advice; no doctor-patient relationship; emergencies

Please read this section carefully. It is important.

The Service is informational and educational. It is not medical advice. The AI health assistant, the educational content, the explanations of your lab results, suggestions, and any other output of the Service are provided to help you understand your health data and make informed decisions. They are not a diagnosis, treatment, prescription, or a substitute for the judgment of a licensed healthcare professional who knows you and your full medical history.

No doctor-patient relationship is created. Using the Service, including any feature that explicitly involves a clinician, does not create a doctor-patient, clinician-patient, or other treating relationship between you and Valdura or any clinician in our advisor network. The AI health assistant provides general information and explanations. It does not replace a licensed clinician, your own physician, or your healthcare provider. You should always consult your own qualified healthcare professional before starting, stopping, or changing any medication, supplement, protocol, diet, exercise program, or other course of action, and before making any decision that affects your health.

The AI does not make clinical decisions on its own. Its output is general information, not medical advice, and a clinician is involved only where a feature explicitly says so. You are responsible for your own health decisions, and you should use your judgment and consult your own provider.

Never use the Service for emergencies. The Service is not designed for urgent or emergency situations and is not monitored in real time. If you think you may be having a medical emergency, or if you are in crisis, call 911 (or your local emergency number) or go to the nearest emergency room immediately. Do not rely on the Service for emergency help.

Individual results vary. Health information is general in nature and may not apply to your specific situation. We do not guarantee any particular health outcome.

4. Accounts and security

To use most features you must create an account. You agree to provide accurate, complete information and to keep it up to date. You are responsible for everything that happens under your account.

Keep your login credentials confidential. Do not share your account, and do not let anyone else use it. Notify us at security@valdura.health as soon as you learn of any unauthorized use of your account or any other security concern. We are not responsible for losses caused by unauthorized use of your account that results from your failure to keep your credentials secure.

We may suspend, restrict, or terminate your account if we believe these Terms have been violated, if required by law, or to protect the Service or other members.

Accounts opened through Avellum. If you ask our affiliated company Avellum Health, LLC to keep your health information in Valdura, Avellum asks us to connect the Valdura account you already have under the same email address, or to open a free account for you if there is none. We open an account this way only at your request, and whether you later pay for a membership is up to you. You accept these Terms and our Privacy Policy yourself, the first time you open Valdura; nobody accepts them for you. Where we offer it, on the web, you can go between Avellum and Valdura without signing in again, but each keeps its own sign-in, and signing out of one does not sign you out of the other. You can disconnect the two accounts at any time in Settings on the Valdura website, and you can close your Valdura account as Section 15 describes, whatever you do on Avellum. Your Avellum account, and anything you buy or receive there, is governed by Avellum's own terms.

5. Membership, billing, renewals, and cancellation

Plans and pricing. Valdura is offered as a paid membership, and the membership is the app and the AI health assistant. We currently offer a single subscription tier, billed on a recurring basis. The current price, billing period, and what is included are shown at the point of purchase before you commit. Membership and blood panels are separate purchases, and membership does not include a panel. Panels and add-on panels are priced separately and their price is shown before you order. Where a panel has a lower member price, you pay it while your Valdura membership is active, whether you pay for it yourself or it comes with a partner's membership, or while your account holds an invitation or partner rate. A free account with no invitation or partner rate pays the standard price. All prices are in U.S. dollars and do not include taxes, which we may add where required.

Not insurance. A Valdura membership is not health insurance. It does not pay for care from doctors, clinics or other providers, and it does not replace health coverage.

The membership a panel includes. Buying a blood panel currently includes a period of Valdura membership at no charge. It runs at least 30 days, and longer where we extend it, for example while kits ship as pre-orders and results cannot reach you inside 30 days. Where we show a number of free days before you buy, that is the number we honor. It is one free period per person, whichever of our storefronts you bought from, and not one per panel: if you have already had a free period of Valdura membership, from a panel or from any other offer of ours, buying a panel does not start another. You claim it from your Valdura account with a payment method on file, nothing is charged while it runs, and when it ends your membership continues at the then-current price unless you cancel first. If you are already paying for a monthly membership when you buy a panel, we credit your account one month at the price you pay instead of starting a free period. Some accounts cannot be credited automatically, an annual plan and a membership already inside a free period among them; write to support@valdura.health and we will sort it out. This offer comes with the panel rather than being part of the membership, and we may change or end it for future purchases.

Authorization and billing. When you start a membership, you authorize us and our payment processor to charge your chosen payment method the applicable fees, including recurring fees, plus any taxes, until you cancel. You agree to keep your payment information accurate and current. If a charge fails, we may retry it and may suspend the Service until payment is resolved.

Automatic renewal. Your membership renews automatically at the end of each billing period for another period of the same length, at the then-current price, unless you cancel before the renewal date. We will charge your payment method on file at each renewal. Where required by law, we will remind you before a renewal and tell you how to cancel.

Cancellation. You can cancel at any time through your account settings or by contacting support@valdura.health. When you cancel, your membership stays active through the end of the current paid billing period, and it will not renew after that. Cancellation stops future charges. It does not, by itself, delete your account or your data (see Section 14 and our Privacy Policy for how to request deletion).

Refunds. Except where a refund is required by law, membership fees are generally non-refundable, and we do not provide refunds or credits for partial periods, unused time, or unused benefits. Lab orders that have already been processed or fulfilled are non-refundable. We may, in our discretion, offer a refund or credit in individual cases, and doing so does not obligate us to do so again. A treatment you buy from Crystal Clear in the Service is billed, refunded and canceled under Crystal Clear's terms of sale, not this section (see Section 10).

Price changes. We may change our prices and what is included. If a change applies to your renewals, we will give you advance notice and a chance to cancel before the change takes effect. Continuing your membership after the change takes effect means you accept the new price.

6. Acceptable use and prohibited conduct

You agree to use the Service only for lawful purposes and in line with these Terms. You will not, and will not allow anyone else to:

  • use the Service if you are under 18 or are not legally able to agree to these Terms;
  • provide false information, impersonate anyone, or use someone else's identity, health data, or payment method without authorization;
  • use the Service on behalf of another person without their consent and the legal right to do so;
  • use the output of the Service in any emergency or as a substitute for professional medical care;
  • attempt to access accounts, data, or systems that are not yours, or probe, scan, or test the security of the Service without our written permission;
  • introduce malware, attempt to disrupt or overload the Service, or interfere with its security features;
  • reverse engineer, decompile, scrape, or use bots or automated means to access or extract data from the Service, except as expressly allowed by law;
  • copy, resell, sublicense, or commercially exploit the Service or its content without our permission;
  • use the Service or its AI output to provide medical, diagnostic, or treatment services to third parties, or to build or train a competing product or model;
  • upload content that is unlawful, infringing, harmful, or that you do not have the right to share; or
  • use the Service in any way that violates applicable law or these Terms.

We may investigate suspected violations and take any action we consider appropriate, including removing content, suspending or terminating accounts, and cooperating with law enforcement within the limits our Privacy Policy sets on what we disclose.

7. Member content and the licenses we need to operate

Your content. "Member Content" means the information and materials you provide or upload to the Service, including your health history, lab results, uploaded documents and photos (such as lab PDFs and meal photos), messages to the AI assistant, and other inputs. As between you and Valdura, you own your Member Content.

License to operate the Service. You grant Valdura a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use your Member Content for the purpose of operating, providing, securing, and improving the Service for you, including processing it through our AI systems and our subprocessors, where a feature explicitly involves a clinician in our advisor network, making the relevant parts available to that clinician, and sending it where you direct us to, such as a treatment request you sign to Crystal Clear or answers you choose to send to Avellum. This license exists only to run the Service for you and ends when your Member Content is deleted, except for copies retained in backups for a limited period and any de-identified records as described in our Privacy Policy.

The community, and the one thing you publish on purpose. The Service includes a member community. If you choose to publish a post there, you grant Valdura a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, display and distribute that post, and the display name you chose to publish it under, to other Valdura members through the Service, or, for a post you publish inside a circle or a season's team, to the members of that space and, for a circle, the practice that runs it. This license covers only what you publish and the name you publish it under. It does not reach anything else in your Member Content, and it exists only for as long as the post is published: taking your post down ends it, except for copies retained in backups for a limited period and for any record we must keep of a post that was reported or removed. You decide what to write, whether to publish it at all, and whether to take it down. We do not publish anything in the community on your behalf.

What you publish is public to the membership. Every Valdura member can read the open community, including members on a free account. A post inside a circle or a season's team is shown only to that space's members and, for a circle, the practice that runs it. Do not publish anything you would not want other members to know, and do not publish anyone else's health information. Posts are screened before they publish and may be refused, and a published post may be removed. Other members can report a post and can hide your posts from their own view.

Questions you send to a live session. If you send a question to a live session or webinar, you grant Valdura a limited, worldwide, non-exclusive, royalty-free license to have it read on air, reworded if the moderator chooses, and to keep it in that session's recording and replay for as long as the recording is kept. It goes to the moderator without your name, and the hosts and everyone watching never learn who asked.

How we handle your health data. Your health data is handled as described in our Privacy Policy. In short, we do not sell your personal or health data, we do not use third-party advertising or analytics trackers, and our AI processing runs on Anthropic's Claude API under a Business Associate Agreement, in US regions, using models that do not train on or share your data. Our recommendation partners receive only de-identified, per-click attribution information (and, on a link to Crystal Clear, whether you use Valdura in Spanish), never your health data.

Your responsibility for content. You are responsible for your Member Content and represent that you have the right to provide it and that it is accurate to the best of your knowledge. Do not upload another person's health information unless you are legally authorized to do so.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without any obligation to you.

8. Intellectual property

The Service, including the Valdura software, AI systems, content, text, graphics, designs, logos, and trademarks (including "Valdura" and "Valdura Health"), is owned by Valdura or its licensors and is protected by intellectual-property and other laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal, non-commercial use.

Nothing in these Terms transfers any ownership in the Service to you. You may not use our names, logos, or trademarks without our prior written permission. All rights not expressly granted to you are reserved.

9. Health data, clinicians, and how AI is used

The Service uses artificial intelligence to explain your data and generate general wellness guidance. The assistant is an AI, not a licensed professional. That guidance is general information and explanation. It is not medical advice and does not replace a licensed clinician, so consult your own clinician for medical decisions. A clinician is involved only where a feature explicitly says so. The AI does not make clinical decisions autonomously.

AI inference for the Service runs on Anthropic's Claude API in U.S. regions, under a Business Associate Agreement, using models that do not train on or share your data. Anthropic retains what it processes only briefly (up to 30 days, for security and abuse monitoring) before deleting it. We describe our vendors and subprocessors, and how we protect your information, in our Privacy Policy. Your use of the Service is also governed by that Privacy Policy.

11. Disclaimers of warranties

The Service is provided "as is" and "as available." To the fullest extent allowed by law, Valdura and its licensors and suppliers disclaim all warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

Without limiting Section 3, we do not warrant that the Service, the AI output, the explanations of your lab results, or any guidance will be accurate, complete, reliable, current, error-free, or suitable for your particular situation, or that the Service will be uninterrupted or secure. Any reliance you place on the Service is at your own risk. Valdura is intended for general wellness. It is not intended to diagnose, screen for, monitor, treat, cure, mitigate or prevent any disease or condition, and it should not be used to start, stop or change any medication or treatment.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

12. Limitation of liability

To the fullest extent allowed by law, Valdura and its members, managers, employees, contractors, clinicians, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

To the fullest extent allowed by law, the total liability of Valdura and the parties listed above for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid Valdura for the Service in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

These limits apply to all theories of liability, whether based on contract, tort (including negligence), warranty, statute, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Valdura and its members, managers, employees, contractors, clinicians, suppliers, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Member Content; (c) your violation of these Terms or applicable law; (d) your violation of the rights of any third party, including any other person whose information you provide; or (e) any health or other decision you make based on the Service. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.

14. Dispute resolution: informal resolution, then individual arbitration

Please read this section carefully. It affects how disputes between you and Valdura are resolved, including by requiring individual arbitration for most disputes and waiving the right to a jury trial and to participate in a class action. It includes a way to opt out.

a. Informal resolution first. Before starting an arbitration or any formal proceeding, you agree to first contact us at support@valdura.health and describe the dispute and the relief you want, and to give us 60 days to try to resolve it informally in good faith. Most concerns can be resolved this way. This step is a condition of starting arbitration.

b. Binding arbitration. If we cannot resolve a dispute informally, you and Valdura agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms (a "Dispute") will be resolved by final and binding arbitration on an individual basis, rather than in court, except as stated below. The arbitration will be administered by a recognized arbitration provider under its consumer arbitration rules then in effect, by a single arbitrator. The arbitrator decides all issues, except that a court decides questions about the scope or enforceability of this arbitration agreement, including the class-action waiver. The Federal Arbitration Act governs this section.

c. Individual basis; class-action waiver. You and Valdura agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court, while the rest of the Disputes remain in arbitration.

d. Small-claims carve-out. Either of us may bring an individual claim in a small-claims court if the claim qualifies and stays in that court. This is an exception to the agreement to arbitrate.

e. Injunctive relief for intellectual property and misuse. Either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorized use or abuse of the Service, without first using informal resolution or arbitration.

f. Right to opt out of arbitration. You can opt out of this arbitration agreement (Sections 14b through 14e) within 30 days after you first accept these Terms by sending a written opt-out notice to support@valdura.health with your name, the email on your account, and a clear statement that you want to opt out of arbitration. If you opt out, the rest of these Terms still apply, and disputes will be resolved in court as described in Section 16. Opting out has no effect on any earlier arbitration agreement between you and Valdura.

g. Costs and location. The arbitration provider's rules govern fees. Arbitration may be conducted in writing, by phone or video, or in person in the county where you live, at your election where the rules allow. Any judgment on the award may be entered in a court with jurisdiction.

15. Term and termination

These Terms apply while you use the Service. You may stop using the Service at any time, and you may cancel your membership as described in Section 5 and request deletion of your account as described in our Privacy Policy.

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if we believe you have violated these Terms or applicable law, if your account creates risk or legal exposure for us or others, if your membership lapses for non-payment, or if we stop offering the Service. We may also terminate for our own business reasons with reasonable notice where practical.

On termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including Sections 3, 7 (the licenses needed to wind down), 8, and 11 through 18, along with any payment obligations you have already incurred. Termination does not entitle you to a refund except as stated in Section 5 or as required by law.

16. Governing law and venue

These Terms and any Dispute are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act for Section 14). For any matter that is not subject to arbitration, and for anyone who has validly opted out of arbitration, you and Valdura agree to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida, and you consent to personal jurisdiction there. This Section does not override any mandatory consumer-protection rights available to you in your place of residence.

17. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will update the "Last updated" date above and give you reasonable notice, for example by email or through the Service before the change takes effect. Changes are not retroactive. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, your remedy is to stop using the Service and cancel your membership. Changes to the arbitration agreement in Section 14 will not apply to a Dispute for which a notice of dispute was given before the change.

18. General

Entire agreement. These Terms, together with our Privacy Policy and any terms presented at the point of purchase, are the entire agreement between you and Valdura about the Service and replace any earlier agreements on the subject.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the rest will stay in effect (subject to Section 14c for the class-action waiver).

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.

No third-party beneficiaries. Except for the parties named in Sections 12 and 13, these Terms do not create any third-party beneficiary rights.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

Notices. We may give you notice through the Service or by email to the address on your account. You may send notices to us at the contacts below.

19. Contact us

Valdura Health

Valdura Health is a limited liability company. Valdura is an AI-first health and wellness platform and is not a substitute for professional medical care. Valdura Health LLC is not a HIPAA covered entity; it protects your health information with safeguards modeled on HIPAA and relies on the privacy and security program of its affiliated shared-services company, Avellum Health Co LLC, under a written business associate and data protection agreement. These Terms, and our handling of your information, are intended to be consistent with the spirit of HIPAA and with applicable consumer health-data laws, including the Washington My Health My Data Act and CCPA/CPRA. If you have a medical emergency, call 911 or your local emergency number.