Legal
Refunds and cancellation
Effective date: October 30, 2026.
This page explains how cancelling and refunds work for the two things Valdura sells: the Longevity Panel, our at-home blood panel, and the Valdura membership. Section 5 of our Terms of Service also covers membership billing. Questions about anything here go to support@valdura.health.
The blood panel
- One payment, not a subscription. The panel is paid for once. It does not renew.
- Before your kit ships. Changed your mind? Email support@valdura.health from the address you ordered with. When a panel is refunded in full before its kit ships, the kit order is cancelled as well. If you chose to pick your kit up at an event instead of having it mailed, the same applies until it is handed to you.
- After your kit ships or is handed to you. Email support@valdura.health and tell us what happened. We look at each of these case by case.
- Bought through a partner. Questions about a panel bought through a partner, such as Avellum Health or Crystal Clear, can also go to support@valdura.health.
Your membership
- How billing works. Membership is billed monthly or yearly, whichever plan you are on, and renews automatically for another period of the same length until you cancel.
- Free trials. If your membership started with a free trial, cancelling before the trial ends costs nothing.
- How to cancel. You can cancel anytime. Sign in at valdura.health, open Settings, and choose Manage billing. Or email support@valdura.health and ask us to cancel it.
- When your access ends. After you cancel, your membership stays active until the end of the period you have already paid for, and it does not renew.
- Partial periods. Cancelling does not refund or credit the unused part of a billing period, monthly or yearly.
- Other refund requests. Any other refund is at the discretion of our support team. Write to support@valdura.health and tell us what happened.
- Deleting your account. If you pay Valdura directly for a membership, deleting your account cancels its billing immediately. Nothing is refunded automatically. If you think you are owed a refund, or you see a charge after deleting, write to support@valdura.health.
- No Manage billing button in Settings? That happens when your access came through a partner or an invitation rather than a Valdura checkout. Email support@valdura.health for anything to do with your membership billing.
Questions about a charge
- Contact us first. If you do not recognize a charge from Valdura, or you want to ask about a refund, write to support@valdura.health before you contact your bank. We can sort it out faster than a bank dispute.
- Once a bank dispute is filed. When a charge is disputed with your bank, the bank handles it, and we cannot also refund that same charge while the dispute is open.
- Withdrawing a dispute. If you filed a dispute and would rather sort the charge out with us, call your bank and tell them you are withdrawing it, then write to support@valdura.health.