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Legal

Deleting your account and data

You can delete your Valdura account and the personal data tied to it at any time. There are two ways to do it.

Delete it yourself in the app

  1. Open Valdura and go to Settings.
  2. Under Danger zone, tap Delete my account.
  3. Confirm. You are signed out and your account is closed right away. The files you uploaded are deleted then, and the rest follows within 31 days, as described below.

Ask us to delete it

If you can't reach the app, email support@valdura.health from the address on your account and ask us to delete it. We may ask you to confirm your identity first.

What gets deleted, and when

Deleting your account removes your profile and health information (bloodwork, data from your phone's health app or a device you connected, notes, messages) along with the recommendations tied to it.

  • Right away: your account is closed and hidden everywhere in Valdura, you are signed out on every device, and the lab reports, documents and photos you uploaded are deleted.
  • Within 31 days of your request: your account and the health information in it are permanently deleted.
  • Within 35 days after that: our encrypted backups are overwritten.

We also ask the service providers that hold copies of what you sent us, such as our support mailbox, our phone system and the support queue at our affiliated company that helps answer support messages, to delete them.

Some records are kept. Payment records stay with our payment processor, and we keep our own billing records of your invoices and subscriptions, because they are financial records. Records the law requires others to keep stay with them: a pharmacy's prescription records, which Florida law requires the pharmacy to keep, and the test records of the lab that ran a sample, which federal laboratory rules require it to keep. We keep a record that the deletion happened, which does not identify you. If you remain a member of one of our affiliated companies, such as Crystal Clear, that company keeps its own records and may send us your name and email address again to keep the Valdura access that comes with your membership there, unless you ask it to stop. For the full picture, see our Privacy Policy and our Consumer Health Data Privacy Policy.

Export a copy first, if you want one

Before you delete, you can export everything Valdura holds about you from Settings in the app.